When you choose our Trading & Order Management system, you do not only choose a software system but also a supplier and a long-term business partner – and therefore also implementation procedure, service and support.

ALOC is a well-established market participant in relation to the Trading & Order Management system, and for 20 years, we have worked closely with our clients to enable them to derive maximum benefit from their system and thereby to meet their ambitious targets.

Implementation

When you become a client with ALOC and a user of IDEAS, the first step is naturally successful implementation. This we do in close co-operation with you to ensure a quick and effective implementation with focus on supplying within the agreed timeframe budget. Our experienced employees at ALOC understand your requirements and will help you through all stages of the implementation.

Service and support packages

This is only the first step in the long-term co-operation. ALOC A/S offers various kinds of “service and support packages”, all customized the client’s specific requirements to ensure that IDEAS always functions optimally. Some of the highlights are:

• Access to Hotline Support and Helpdesk on all trading days from 8.00am to 6.00pm - this period of time follows the opening hours of the stock exchanges
• New releases of the system with continuous improvements and correction of any errors
• Daily operational support and regular supervisory control via online access to the installation
• Daily operational control in connection with visits on request
• Check of batch processing at night as well as repair of any errors
• Participation in status meetings

Education and training

The implementation, a comprehensive and intensive education and training process will naturally take place, and ALOC also offers education and training on an ongoing basis of new users or in connection with new functions.

User workshops

ALOC arranges user workshops on an ongoing basis. In this connection we present and inform about news and future plans for IDEAS. The users meet with one another and thereby they are given the possibility of learning from the experiences of other users. Further, this enables ALOC A/S to get input from the users for the further development of IDEAS. This is paramount since the development of IDEAS always takes place in close co-operation with our users.

Quality assurance

In connection with the development of IDEAS, we work actively and innovatively with quality assurance. W will ensure the best possible satisfaction with the final product among our users of IDEAS – and an efficient and optimum development of IDEAS also in terms of resources.

If you require further information about IDEAS as well as all the advantages,
please contact, Mikkel Lyngbye, Vice President, Sales directly on
tel. +45 6313 6141 or mail.